Blackwood Concierge Privacy Policy Notice

1. Who We Are

Blackwood Concierge provides bespoke luxury travel, accommodation, and lifestyle concierge services. For privacy-related questions, you can contact us at support@blackwoodconcierge.com

2. Information We Collect

We collect information you choose to provide through our website forms, including:

• Your name, email address, and phone number.
• Destination, travel dates, number of travellers, budget, and preferred currency.
• The service you request and any message or travel preference you submit.
• Early-access request details, including the date and time of submission.

Our service providers may also process technical information such as IP address, browser type, access time, device information, and referring website where this is necessary to operate forms, improve reliability, or keep submissions secure.

3. Cookies, Analytics, And Advertising Pixels

We use cookies, pixels, and similar tracking technologies to understand how visitors use our website, measure advertising performance, improve the website experience, and support future marketing activity.

Our website uses Google Analytics, including Google tag ID G-J5P897MPKB, to collect usage information such as pages visited, device and browser information, approximate location, referring website, and interactions with the website. This helps us understand site performance and improve our services.

Our website also uses Meta Pixel, including Pixel ID 1542194337699668, to measure visits, understand advertising performance, and support remarketing or audience measurement on Meta platforms such as Facebook and Instagram.

These tools may set or read cookies and process technical identifiers such as IP address, browser information, device information, page views, referral data, and event data. Google and Meta may process this information according to their own privacy policies and platform terms. You can manage cookies through your browser settings and, where available, through Google and Meta advertising or privacy controls.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and early-access requests.
• Review booking requests and prepare tailored travel or concierge proposals.
• Contact you about your request, consultation, itinerary, quotation, or service plan.
• Operate, protect, and improve our website and form submission process.
• Keep internal records for service, security, and legal compliance purposes.

We do not sell your personal information.

5. Lawful Basis For Processing

Where applicable under data protection law, including the Nigeria Data Protection Act 2023, we process personal information on the basis of one or more lawful grounds:

• Your consent when you submit a form or request to be contacted.
• Steps necessary to respond to your booking or service request.
• Our legitimate interest in operating, securing, and improving our website and services.
• Compliance with legal, regulatory, accounting, or dispute-resolution obligations.

6. Sharing Your Information

We may share or process information with trusted service providers only where needed to operate the website, manage submissions, communicate with you, or provide requested services. These may include:

• Cloudflare Workers, which processes website form submissions.
• Make, which may process early-access form workflow data.
• Email, hosting, security, analytics, or operational tools used to manage enquiries.
• Travel, hospitality, transport, dining, or lifestyle partners where necessary to prepare or fulfil a requested concierge service.

We may also disclose information where required by law, court order, regulatory request, or to protect our rights, users, services, or the public.

7. International Transfers

Some of our website and form service providers may process information outside Nigeria. Where this happens, we take reasonable steps to use reputable providers and to ensure personal information is handled with appropriate safeguards.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including responding to your request, managing potential bookings, maintaining business records, resolving disputes, and meeting legal obligations. When information is no longer needed, we will delete it or anonymise it where practical.

9. Security

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No website, email, or internet transmission is completely secure, so please avoid sending highly sensitive information unless it is necessary for your request.

10. Your Rights

Subject to applicable law, you may have rights to be informed about processing, access your personal information, request correction, object to processing, restrict processing, request deletion, request data portability, withdraw consent, and lodge a complaint with a supervisory authority such as the Nigeria Data Protection Commission.

To make a privacy request, contact us at support@blackwoodconcierge.com. We may need to verify your identity before responding.

11. Children

Our services are not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

12. Updates To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.