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Clear terms for a seamless Blackwood Concierge experience.
These terms explain how our website, booking enquiries, travel coordination, accommodation support, and lifestyle concierge services are handled.
By using this website, submitting a form, communicating with Blackwood Concierge Concierge, or requesting any service, you agree to these Terms and Conditions. If you do not agree, please do not use the website or submit a request.
Blackwood Concierge provides bespoke travel planning, accommodation coordination, lifestyle concierge support, and access to selected experiences. Services may be delivered directly by us or coordinated through third-party hotels, villas, transport providers, restaurants, venues, travel partners, and experience providers.
A website form submission is an enquiry only. It does not create a confirmed booking, reservation, contract for travel, or obligation for us to provide a service. A booking is confirmed only when we or the relevant provider confirm availability and any required payment, deposit, approval, or written confirmation has been completed.
If you need to cancel a confirmed service, refund eligibility depends on how much notice is given before the scheduled service begins. Cancellations made at least three days before the service may receive a full refund, less any non-refundable deposit or confirmed third-party charge. Cancellations made between 24 and 72 hours before the service may receive a 50% refund of the total service cost. Cancellations made less than 24 hours before the service, including no-shows, are not refundable.
Minor date or time adjustments requested at least 48 hours in advance may be made without an amendment fee, subject to availability and provider approval. Material changes, including a different service type, a larger guest list, or a broader service scope, may require revised pricing, additional fees, or a new booking confirmation.
If Blackwood Concierge is unable to fulfil a confirmed booking due to circumstances outside our reasonable control, provider unavailability, or another operational issue, we will notify you as soon as reasonably possible. Where no suitable alternative arrangement is accepted, we will issue a full refund of the amount paid to us for the affected service.
Where your booking includes third-party providers, such as hotels, flights, villas, restaurants, venues, transport providers, or experience partners, their cancellation terms and charges will also apply. Refunds approved by Blackwood Concierge are processed within seven business days using the original payment method where possible. Any refund dispute should first be raised with us so we can review the issue in line with these Terms.
You agree that information you provide is accurate, current, complete, and not misleading. You are responsible for reviewing names, dates, destinations, traveller details, passport requirements, visa requirements, health requirements, budgets, preferences, and all booking details before confirmation.
Prices, rates, availability, taxes, fees, exchange rates, itineraries, and provider terms may change until a booking is confirmed. Quotes are subject to availability and may depend on season, destination, provider rules, service scope, and third-party costs.
Unless we confirm otherwise in writing, a non-refundable deposit of 40% of the total quoted service cost is required to secure a booking. The remaining balance, payment deadline, and any instalment arrangement will be communicated before confirmation. Depending on the service or provider, full payment may be required before the service date.
You are responsible for any bank charges, payment processing fees, currency conversion costs, taxes, provider fees, or third-party charges connected to your booking. A booking is not treated as confirmed until the required deposit, balance, or other agreed payment has been received and accepted.
Many services are supplied by independent third parties. We are not responsible for acts, omissions, cancellations, delays, restrictions, failures, safety issues, service changes, or terms imposed by third-party providers, except where responsibility cannot be excluded under applicable law.
You are responsible for ensuring that all travellers have valid passports, visas, entry permissions, health documentation, insurance, and any other documents required for travel or participation in an experience. We may provide general coordination support, but final responsibility remains with the client and each traveller.
You agree to comply with applicable laws, provider rules, venue policies, safety instructions, and reasonable conduct standards. Providers may refuse service or remove a guest where behaviour is unsafe, unlawful, abusive, disruptive, or in breach of their rules.
You must not use this website to:
The Blackwood Concierge name, website content, design, text, images, graphics, layout, and brand materials are owned by or licensed to Blackwood Concierge unless otherwise stated. You may not copy, reproduce, modify, distribute, or commercially exploit them without written permission.
Personal information is handled in accordance with our Privacy Policy. By submitting information through the website, you acknowledge that we may use it to respond to your request, prepare options, coordinate services, and communicate with you.
To the fullest extent permitted by applicable law, Blackwood Concierge will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from website use, service requests, third-party provider actions, travel disruptions, or circumstances outside our reasonable control.
We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, strikes, supplier failure, government action, travel restrictions, security incidents, health events, natural disasters, technical failures, or transport disruption.
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted means you accept the updated Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria, unless another mandatory law applies. Any dispute will first be approached through good-faith communication before either party pursues available legal remedies.
Questions about these Terms may be sent to support@blackwoodconcierge.com. Booking-related questions may be sent to booking@blackwoodconcierge.com.
Last updated: 10 July 2026